Forgot My Password

Passwords are encrypted in our database so we cannot tell you what your password is but we can reset it to something new. Enter the email address you supplied when registering for an online account and the system will send you an email with your new password.

You may continue to use this new password or you may log in and change it.

(E-mail)

If you did not provide an email address at the time you registered or are having trouble accessing your online account please contact our office by phone (919-859-8360) or by email (atexchange@dhhs.nc.gov).