Frequently Asked Questions

  1. Who can use the Assistive Technology Exchange Post?
  2. What type of equipment can be listed on the Assistive Technology Exchange Post?
  3. What type of equipment will not be listed on the Assistive Technology Exchange Post?
  4. How can I access the Assistive Technology Exchange Post if I do not have Internet access?
  5. How can I browse the listed items?
  6. How do I become a registered user?
  7. Why should I register with the Assistive Technology Exchange Post?
  8. Why does the Assistive Technology Exchange Post need information about me?
  9. How can I add an item to the Assistive Technology Exchange Post?
  10. How can I add an item that I am looking to acquire?
  11. What happens when I submit my item?
  12. How can I edit my listing?
  13. How can I remove my listing?
  14. How can I update my contact information?
  15. Who maintains the Assistive Technology Exchange Post?
  16. Can I use the Assistive Technology Exchange Post to advertise my commercial products and services?
  17. Who should I contact if I am looking for an item not listed on the Assistive Technology Exchange Post?
  18. Is there some way for me to identify items just recently added to the Assistive Technology Exchange Post?
  19. What happens if I do not update my equipment listing?
  20. How can I contact the Assistive Technology Exchange Post?
  21. I don't see my question in this list of frequently asked questions. Who should I contact?

1. Who can use the Assistive Technology Exchange Post?

Only residents of North Carolina may list assistive technology items for sale on the Assistive Technology Exchange Post. The program is designed to facilitate equipment exchange between individuals and is not for the use of vendors or distributors.

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2. What type of equipment can be listed?

Any device that assists a person with a disability to live more independently or safely may be submitted. NCATP advises against selling (and buying) used software. If you decide to sell your used software through the Assistive Technology Exchange Post, please comply with the terms outlined in the license agreement that accompanies the software.

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3. What type of equipment will not be listed on the Assistive Technology Exchange Post?

Supplies and equipment such as ventilators, oxygen equipment, and catheters will not be accepted. Items posing hygiene or safety risks will not be listed.

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4. How can I access the Assistive Technology Exchange Post if I do not have Internet access?

You can access the Assistive Technology Exchange Post listings by contacting NCATP. Staff can review current listings for you, or post items on your behalf. To access the Assistive Technology Exchange Post through a NCATP staff member, contact NCATP at 919-859-8360.

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5. How can I browse the listed items?

You can view all available items by clicking on the View Items Available button. If you are interested in viewing items sought by others, click on View Items Needed. Both of the resulting lists can be filtered/searched by AT category, by length of time posted on the Assistive Technology Exchange Post, by type, by zip code proximity and by keyword.

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6. How do I become a registered user?

To become a registered user of the Assistive Technology Exchange Post, click on Register. You will be prompted to fill out a form with your contact information. You will also be asked to choose a unique Username and Password, both of which are case sensitive, which means that you have to use the same arrangement of capital and lower case letters each time you login. For example, if you set your username as JohnSmith, the system will not recognize you if you then login as johnsmith. Once you have registered, you will be asked to login by supplying your Username and Password. You will also receive an email with your Username and Password (if an email address was supplied); please keep this email for your records.

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7. Why should I register with the Assistive Technology Exchange Post?

Only those who have registered are granted full access to all of the features of the Assistive Technology Exchange Post. If you do not register, you only have limited access to the listing of items available. Registered and logged in users get access to the contact information associated with those items, enabling them to get in touch with the person who listed the item. Also, only registered and logged in users can post listings on the Assistive Technology Exchange Post.

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8. Why does the Assistive Technology Exchange Post need information about me?

There are two reasons. First, we need contact information from you for both communication and security purposes. In the world of the Internet, it is sometimes necessary to verify that people are who they say they are. Second, we are able to bring you the Assistive Technology Exchange Post as a free service because we get federal funding for the program, and our funding source requires us to prove that people are benefiting from the service. For that reason, we ask you to give us feedback after a successful equipment exchange. Please be assured that your personal information will never be known to anyone outside of NCATP. We will never identify you by name or other defining characteristics in any report, and we never share our users' information with other organizations or agencies.

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9. How can I add an item to the Assistive Technology Exchange Post?

If you have an item you would like to offer for sale/exchange and you are a registered user, click Login. If you are not a registered user and you would like to post an item for sale/exchange, click on Register to sign up for an online account. Once you are logged in, click on Post an Item for Sale. You will then be prompted to fill out a form with information about the item you would like to list on the Assistive Technology Exchange Post. Once the form is completed click Submit Listing for Preview. You will then be shown a preview of what your listing will look like so you can confirm that all the information is correct. At this time, you can add up to four (4) photos to be included with your listing. The system will automatically resize the photos appropriately. If all is correct click on Confirm Submission and your listing will be submitted to the Assistive Technology Exchange Post. If you need to change something about your listing click Edit Before Submitting and make the necessary edits.

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10. How can I add an item that I am looking to acquire?

To add an item for which you are looking to acquire, click Login or Register (if you have an account). Once registered and logged in, click on Post an Item Needed. You will then be prompted to complete a form with information about the item you are looking to acquire. Once the form is completed click Submit Listing for Preview. You will then be shown a preview of what your listing will look like so you can confirm that all the information is correct. If all is correct click on Confirm Submission and your listing will be submitted to the Assistive Technology Exchange Post. If you need to change something about your listing click Edit Before Submitting and make the necessary edits.

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11. What happens when I submit my item?

After you submit an item, whether you are looking to sell/exchange or looking to acquire, a staff member reviews the listing for approval. You are then sent an email message (if an email address was supplied) informing you if your item will be listed. You can also see the status of your listings at anytime under My Account.

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12. How can I edit my listing?

In order to edit a listing, you must be logged in. Under the My Account heading, find your item and click the edit icon (picture of the edit icon) next to the item. You will then be given the opportunity to make any edits to the information currently associated with that item. You must update your listing at least once every 90 days in order for your listing to remain active on the Assistive Technology Exchange Post. If you need to add photos associated with your listing please email your request to atexchange@dhhs.nc.gov. Attach the photo file(s) and be sure to include the ItemId in your email message. If you need to delete photo(s) associated with your listing please email your request to atexchange@dhhs.nc.gov and be sure to include the ItemID in your message.

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13. How can I remove my listing?

In order to remove a listing, you must be logged in. Under the My Account heading, click on the remove icon (Picture of the remove icon) next to the item. Complete a short form.

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14. How can I update my contact information in my account?

In order to update your contact information, you must be logged in. Under the My Account heading, click on Update My Contact Information. The information currently associated with your account will be listed in the form; to change any information simply delete the current information and type in the new information. Remember to click the Save Changes button before exiting the page.

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15. Who maintains the Assistive Technology Exchange Post?

The Assistive Technology Exchange Post is maintained by the NC Assistive Technology Program . If you have questions regarding the Assistive Technology Exchange Post, please contact the NCATP via email at atexchange@dhhs.nc.gov or by phone at 919-859-8360.

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16. Can I use the Assistive Technology Exchange Post to advertise my commercial products and services?

No. The Assistive Technology Exchange Post is designed for use by individuals seeking products and those who have items to donate or sell. Businesses that wish to advertise products or services to the Assistive Technology Exchange Post may inquire about advertisement opportunities by contacting the the Assistive Technology Exchange Post via email at atexchange@dhhs.nc.gov or by phone at 919-859-8360.

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17. Who should I contact if I am looking for an item not listed on the Assistive Technology Exchange Post?

If you are looking for an item that is not listed on the Assistive Technology Exchange Post, please contact the the Assistive Technology Exchange Post via email at atexchange@dhhs.nc.gov or by phone at 919-859-8360.

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18. Is there some way for me to identify items just recently added to the Assistive Technology Exchange Post?

Yes. Items posted within the last 14 days are identified with a new symbol (picture of new symbol). Also, the search feature allows you to filter the list of all items added within the past 7, 14, or 30 days.

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19. What happens if I do not update my equipment listing?

If an item has been listed on the Assistive Technology Exchange Post for 90 days and is not updated prior to the end of that time period, it will be removed.

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20. How can I contact the Assistive Technology Exchange Post?

The Assistive Technology Exchange Post can be contacted via email at atexchange@dhhs.nc.gov or by phone at 919-859-8360.

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21. I don't see my question in this list of frequently asked questions. Who should I contact?

For any questions not addressed in this list, please contact the Assistive Technology Exchange Post via email at atexchange@dhhs.nc.gov or by phone at 919-859-8360.

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